{"id":4022,"date":"2025-05-19T16:54:35","date_gmt":"2025-05-19T16:54:35","guid":{"rendered":"https:\/\/entrogen.com\/web4\/?page_id=4022"},"modified":"2025-06-13T16:40:44","modified_gmt":"2025-06-13T16:40:44","slug":"faq","status":"publish","type":"page","link":"https:\/\/entrogen.com\/web4\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_stops=&#8221;rgba(26,41,71,0.82) 0%|rgba(26,41,71,0.82) 100%&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_image=&#8221;https:\/\/entrogen.com\/web4\/wp-content\/uploads\/2024\/06\/0-ff0cac4a-3434-45d0-a032-1b6da813a018-1920&#215;1080.jpg&#8221; min_height=&#8221;140px&#8221; custom_padding=&#8221;0px||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|600|||||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_font_size=&#8221;39px&#8221; header_line_height=&#8221;1.7em&#8221; custom_padding=&#8221;28px|||||&#8221; global_colors_info=&#8221;{}&#8221;]\n<h1 style=\"text-align: center;\">Frequently Asked Questions<\/h1>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; specialty=&#8221;on&#8221; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;1px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_3&#8243; specialty_columns=&#8221;2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_row_inner _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column_inner saved_specialty_column_type=&#8221;2_3&#8243; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;18px&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]\n<p>Here are some of our most commonly asked questions.<\/p>\n[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;11px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column_inner saved_specialty_column_type=&#8221;2_3&#8243; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_toggle title=&#8221;What instruments are our tests compatible with?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]\n<p>\u00a0Compatible instruments are listed in the IFU. The majority of tests are agnostic to the instrument.<\/p>\n[\/et_pb_toggle][et_pb_toggle title=&#8221;What is the shelf life of my kit?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]\n<p>The expiration date can be found on kit box label and can be found on the Certificate of Analysis<\/p>\n[\/et_pb_toggle][et_pb_toggle title=&#8221;How many samples can I test in each kit?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]\n<p>The number of tests per kit varies between products. The number of tests per kit can be determined from the last 2 digits of the catalog number. An example is RAS-RT50 includes enough reagents for 50 tests including PCs and NTCs.<\/p>\n[\/et_pb_toggle][et_pb_toggle title=&#8221;What tools do you have for analysis?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]\n<p>We have developed EntroGen Variant Analysis (EVA) for NGS assays and <a href=\"https:\/\/entrogen.com\/web4\/wp-content\/uploads\/2025\/03\/EPAS_Video_Highlight2.mp4\" target=\"_blank\" rel=\"noopener\">EntroGen PCR Analysis Softare (EPAS)<\/a> for certain PCR assays.<\/p>\n[\/et_pb_toggle][et_pb_toggle title=&#8221;What is included in each NGS kit?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]\n<p>Included in every kit are:<\/p>\n<ul>\n<li>Target enrichment primer mixes<\/li>\n<li>Cleavage enzyme<\/li>\n<li>End repair \/ Adaptor prep reaction buffer<\/li>\n<li>End repair \/ Adaptor prep reaction master mix<\/li>\n<li>Adaptor ligation reaction master mix<\/li>\n<li>Adaptor ligation enhancer<\/li>\n<li>Adaptors for Illumina (barcode adaptors)<\/li>\n<li>Index PCR reaction master mix<\/li>\n<li>Indexes (barcodes)<\/li>\n<li>PCR clean up beads<\/li>\n<li>Nuclease- free water<\/li>\n<li>EntroGen Variant Analysis Software (EVA)<\/li>\n<\/ul>\n<p>EntroGen&#8217;s DNA Fragmentation Quantification Assay is available upoon request for DNA sample kits.<\/p>\n<p>Library Quantification Kit for Illumina\u00ae is also avaliable upon request for all NGS kits.<\/p>\n[\/et_pb_toggle][et_pb_toggle title=&#8221;Where can I find Product Inserts and Certificates of Analysis&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]\n<p>Click to download lot-specific quality control data for your product:<\/p>\n<p><u><a href=\"https:\/\/entrogen.com\/coa\"><a href=\"https:\/\/entrogen.com\/coa\" class=\"su-button su-button-style-default\" style=\"color:#FFFFFF;background-color:#2D89EF;border-color:#246ec0;border-radius:5px\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color:#FFFFFF;padding:0px 16px;font-size:13px;line-height:26px;border-color:#6cadf4;border-radius:5px;text-shadow:none\"> Download<\/span><\/a><\/a><\/u><\/p>\n<p>&nbsp;<\/p>\n[\/et_pb_toggle][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;18px&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; custom_padding=&#8221;|||4px||&#8221;]\n<p>&nbsp;<\/p>\n<p>Don&#8217;t see the answer you&#8217;re looking for? Send us your question in the form below.<\/p>\n<p>&nbsp;<\/p>\n<table class=\"wp-list-table widefat fixed striped table-view-list toplevel_page_smart_forms_menu\">\n<tbody id=\"the-list\">\n<tr>\n<td class=\"shortcode column-shortcode\" data-colname=\"Shortcode\"><div id='formContainer245835753' class='sfForm rednaoFormContainer SfFormElementContainer bootstrap-wrapper'><\/div><script>\n            var ajaxurl = 'https:\/\/entrogen.com\/web4\/wp-admin\/admin-ajax.php';\n            var smartFormsCurrentTime=new Date('Thu May 07 2026 10:32:04 +0000');\n            \tvar smartFormsSaveNonce=\"9d986b8658\";\n            \tvar smartFormsUserName=\"\";\n            \tvar smartFormsFirstName=\"\";\n            \tvar smartFormsLastName=\"\";\n            \tvar smartFormsEmail=\"\";\n                var smartFormsPath=\"https:\/\/entrogen.com\/web4\/wp-content\/plugins\/smart-forms\/\";\n                var smartDonationsRootPath=\"\";\n                var smartDonationsSandbox=\"\";\n                var smartFormsAdditionalFields4=[{\"id\":\"rednaorecaptcha2\"}];\n                var smartFormsDesignMode=false;\n                if(!window.smartFormsItemsToLoad)\n                    window.smartFormsItemsToLoad=new Array();                                                   \n        <\/script><\/td>\n<\/tr>\n<tr>\n<td class=\"form_name column-form_name has-row-actions column-primary\" data-colname=\"Form Name\"><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]\n<h2>EntroGen Newsletter<\/h2>\n<p>Receieve quarterly updates on EntroGen news and products<\/p>\n[\/et_pb_text][et_pb_button button_url=&#8221;http:\/\/eepurl.com\/cUaHtH&#8221; button_text=&#8221;Subscribe Now&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked QuestionsHere are some of our most commonly asked questions.\u00a0Compatible instruments are listed in the IFU. The majority of tests are agnostic to the instrument.The expiration date can be found on kit box label and can be found on the Certificate of AnalysisThe number of tests per kit varies between products. The number of [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-4022","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/entrogen.com\/web4\/wp-json\/wp\/v2\/pages\/4022","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/entrogen.com\/web4\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/entrogen.com\/web4\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/entrogen.com\/web4\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/entrogen.com\/web4\/wp-json\/wp\/v2\/comments?post=4022"}],"version-history":[{"count":10,"href":"https:\/\/entrogen.com\/web4\/wp-json\/wp\/v2\/pages\/4022\/revisions"}],"predecessor-version":[{"id":5046,"href":"https:\/\/entrogen.com\/web4\/wp-json\/wp\/v2\/pages\/4022\/revisions\/5046"}],"wp:attachment":[{"href":"https:\/\/entrogen.com\/web4\/wp-json\/wp\/v2\/media?parent=4022"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/entrogen.com\/web4\/wp-json\/wp\/v2\/categories?post=4022"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/entrogen.com\/web4\/wp-json\/wp\/v2\/tags?post=4022"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}