Web Site Terms and Conditions of Use



1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on EntroGen Inc’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on EntroGen Inc’s web site;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or “mirror” the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by EntroGen Inc at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

  1. The materials on EntroGen Inc’s web site are provided “as is”. EntroGen Inc makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, EntroGen Inc does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall EntroGen Inc or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on EntroGen Inc’s Internet site, even if EntroGen Inc or a EntroGen Inc authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on EntroGen Inc’s web site could include technical, typographical, or photographic errors. EntroGen Inc does not warrant that any of the materials on its web site are accurate, complete, or current. EntroGen Inc may make changes to the materials contained on its web site at any time without notice. EntroGen Inc does not, however, make any commitment to update the materials.

6. Links

EntroGen Inc has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by EntroGen Inc of the site. Use of any such linked web site is at the user’s own risk.

7. Site Terms of Use Modifications

EntroGen Inc may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to EntroGen Inc’s web site shall be governed by the laws of the State of California without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.


Privacy Policy

Your privacy is very important to us.  Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.



Customers and Vendors

Through in-person communications and/or online interactions with our customers and vendors, we collect personal information such as your name, postal address, telephone number, fax number, e-mail address, contact preferences, contact and billing information, transaction history (including order, customer service history) and credit card or other financial informationWe may also ask customers for feedback on our products, as well as pertinent company information (such as types of instruments used, testing capabilities, etc) that helps us understand how to best serve each customer.

If you provide us with your credit card information, the information is obtained through a printed form that must be completed and signed by the person authorizing the transaction. Credit card, and other financial information, is never stored electronically. We take reasonable precautions and follow industry best practices to protect your information and make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.


All Visitors to EntroGen’s Website and Support Panel

While you are visiting our website, we may collect some technical data related to your browsing session such as IP address, Internet Service Provider (ISP), operating system, geographical location, number of visits to our website and the hyperlinks you visited. The information does not identify you personally.  We use such technical data for EntroGen’s own reporting, statistics and website enhancements, as well as for information security purposes.

Login or other tracking information that may identify you through website navigation will be stored for short time periods for technical security, website improvements and customer relationship purposes.

Please see Section 7 (Cookies) below for our use of cookies.



We will collect personal information by lawful and fair means. Personal information we collect can be gathered through various channels including phone, email, online (social media interaction and/or electronic inquiries), and in-person contact (trade shows, meetings, etc).

We also collect data when customers voluntarily participate in customer satisfaction surveys, place orders for products and services, opt-in for our company newsletter and/or register online for EntroGen events.



We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

In an effort to provide proper customer service, EntroGen will use the personal information that we collect from you as follows:

    • We will use your contact and sign-in information such as your name, postal address, phone number, fax number and e-mail address for the following purposes:
        • To communicate with you if you submit a query or request a quote
        • To determine access eligibility for certain restricted parts of our website
        • To subscribe you to receive our newsletter, marketing content, company updates and notifications and registration information for events you sign up for
        • To ask you to participate in market research and/or provide your feedback on products and services
    • We will use information such as your IP address, browser type, number of visits to our website and hyperlinks for the following purposes:
        • To personalize our website and communications
        • To ensure content from our website is presented in the most effective manner for you and your device
        • To monitor and analyze trends, usage and activity in connection with our website and to improve our web page
        • To conduct website troubleshooting, data analysis, testing, research, statistical and survey analysis
        • To keep the website safe and secure
        • To measure and understand the effectiveness of the content that we serve to you and others

User Forums

In the future EntroGen may create online forums where users can communicate with EntroGen staff and/or customers through public posts and comments, for example, on blogs, chat rooms, bulletin boards or user forums. You should be aware that any personal information you submit there can be read, collected, or used by other users, and could be used to send you unsolicited messages. We are not responsible for confidentiality of the personal information you choose to submit in such public areas.



Personal information is stored in databases located on servers, within our Quality Management System, and with third party providers that we work with to monitor customer communication and/or disseminate company information to our customers. We only work with third party providers that maintain strict data policy guidelines and implement procedures to ensure your data is only accessible by EntroGen administrators with security permissions to monitor customer data.


Data Security

EntroGen takes security seriously and we are committed to protecting the information we collect.  We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.  These safeguards include access controls, passwords, and encryption which follow appropriate security standards.

In instances where you have a password that gives you access to certain parts of our website, you are responsible for keeping your password confidential. We ask you not to share this password with anyone. It is your responsibility to protect the confidentiality of your passwords, account information, and any other access features associated with your personal account.


Data Retention

We store your personal information for no longer than is necessary in order to fulfill the purpose for which we collected it, manage our relationship with you, comply with our own backup policies, or comply with applicable law.


Data Sharing

We will not sell personal information to any third parties for marketing purposes.

We may disclose personal information or device information of incoming inquiries to distributors, contractors, service providers, and other third parties that we use to support our business and who are contractually obligated to safeguard personal and confidential information we pass to them.



EntroGen will periodically send you marketing messages including newsletters, promotions, and special offers, as well as company notifications regarding new product launches and/or product changes. We will use your name, postal address, telephone number, fax number and email address to send these messages to you.

You may opt out of receiving such messages at any time by following the unsubscribe instructions included in each marketing email. However, please note that opting out will prevent you from receiving email messages regarding updates, improvements, or special offers. If you opt out of such marketing messages, we will continue to send you non-marketing emails, e.g. emails about our business dealings with you if you are the designated person for operational contacts.  We also reserve the right to contact you when we believe it necessary, including where required by law.

You may also let us know if you wish to opt out of any other communication from EntroGen and we will do everything we can to honor such requests. Any such requests can be sent to info@entrogen.com.

You may opt out of our company newsletter using this unsubscribe form.



Where GDPR applies you have the following rights:


Right to be Informed

You have the right to be informed about how we obtain and use your personal information.  This privacy policy provides you with our company’s policy on handling your personal information.


Right to Access

You have the right to ask us to access the personal data we hold about you.  You also have the right to ask for a copy of your personal data and information about who we share it with.  We will make readily available to customers information about our policies and practices relating to the management of personal information.


Right to Portability

You have the right to ask us for a copy of your personal data in a structured, machine readable format.  You also have the right to have your personal information transferred to another person or third party without hinderance, as long as it is technically feasible.


Right to Correction

You have the right to ask us to correct your personal data where it is inaccurate or incomplete.


Right to Restriction

You have the right to ask us to restrict the processing of your personal data if you are concerned about the accuracy of the data or how it is being used.


Right to Deletion

In certain circumstances, you have the right to ask us to delete the personal data we hold about you.  When appropriate, we will comply with your request within 10 business days.

We may retain some account information related to purchase and service history. This enables us to provide ongoing support regarding prior purchases and services, and is also necessary for accounting, audit and compliance purposes. We may also retain limited backup copies and archival files of your personal information to satisfy our state and federal legal obligations or regulatory requirements, including those set by the Clinical Laboratory Improvement Amendments (CLIA).


Right to Object to Processing

In certain circumstances, you have the right to ask us to stop processing personal data we hold about you.  When appropriate, we will comply with your request within 10 business days.



Our website uses cookies. Cookies are usually small text files that are stored in your computer’s browser directory. Cookies are created when you use your browser to visit a website that uses cookies to keep track of your movements within the site, help you resume where you left off, remember your registered login, theme selection, preferences, and other customization functions.

As a user you have the ability to accept or decline the use of cookies. Where required by law, EntroGen indicates its use of cookies through a prominent banner on our Website. Cookies can be removed explicitly using functionality built into most web browsers and you can refuse to accept cookies by activating this setting on your browser. You can also set up your web browser to notify you of cookie placement requests, to ask for permission to accept them, or to decline cookies completely.

If you choose to decline cookies, parts of the website may be unavailable to you.


Website Tracking 

We use Google Analytics, a web analytics tool, to help us understand how users engage with our website. Like many services, Google Analytics tracks movement through our site (i.e. the pages you have seen and the links people have clicked on) and help us measure how people interact with the content that we provide. This information is used to compile reports and to help us improve our website. The reports disclose website trends without identifying individual visitors. You can opt out of accepting cookies but this does affect your personalized experience on entrogen.com.



Links to Third-Party Websites

Our website only contains links to our distributor websites for international inquiries and PubMed for research purposes.  We do not provide links to any other third-party websites.

The links we provide are solely available as a convenience to you. EntroGen does not control and is not responsible for the content or privacy policies published on these websites.  If you decide to use any of the links we provide, you consent to leaving the EntroGen website and do so entirely at your own risk.  It is advised that you read the privacy policies of each third-party website you visit to ensure your personal data is protected.


Careers at EntroGen

When you choose to apply for a position at EntroGen, please note that you may be taken to a third-party URL and these pages will be branded as EntroGen. The information you provide via the URL will be used solely for the purposes for which it is provided (including the processing of your application) and will be retained for such period as is necessary to comply with EntroGen’s legal and administrative requirements. The HR department at EntroGen is the sole owner of information you submit on this page and it is not shared with anyone outside of this department.


Changes to the Privacy Policy

This privacy policy is effective as of the date stated at the start of this privacy policy. We reserve the right to modify this privacy policy at any time by posting the revised policy on our website and updating the date the statement was last revised at the start of this privacy policy. Unless we ask for your explicit agreement to certain terms of our policy, we consider that your continuous use of our website means that you accept the terms of this privacy policy.


How to Contact the Appropriate Authority

In the event you have concerns about how we collect and process your data, or if you wish to make a complaint, please contact us immediately at info@entrogen.com and we will process your request as soon as possible. In the event we are unable to resolve your complaint, you have the right to raise a complaint with a relevant supervisory authority in the country in which you live or work, where you think we have infringed data protection laws.


Contact Information

Please contact us with questions or comments about our privacy practices at:

Data Protection Inquiry


EntroGen, Inc.
20950 Warner Center Ln, Suite B
Woodland Hills, CA 91367

Phone: (818) 716-1070